Refund Policy

1. General Policy

Due to the digital nature of our products (promotional codes, credits, and access to third-party offers), all sales are final upon delivery. However, we offer a 30-day money-back guarantee under specific circumstances outlined in this policy.

This Refund Policy applies to all purchases made through https://stackedperks.com and should be read in conjunction with our Terms of Service.

2. Eligibility for Refunds

Refunds will be granted solely at our discretion in the following circumstances:

• Non-Delivery: You did not receive the purchased product via email due to a technical error on our end, and we cannot successfully redeliver after you contact support
• Invalid Product: The promotional code or credit provided was invalid, expired, or non-functional at the time of delivery due to our error
• Duplicate Purchase: You accidentally made duplicate payments for the same product due to a technical error on our Website
• Provider Error: The third-party offer provider confirms in writing that the offer cannot be redeemed due to an error in our distribution or delivery

Refund requests must be submitted within 30 days of purchase to be considered.

3. Non-Refundable Circumstances

Refunds will NOT be granted in the following situations:

• Third-Party Changes: The third-party provider modifies, suspends, or terminates the offer after your purchase
• Eligibility Requirements: You do not meet the third-party provider's eligibility requirements (e.g., new customers only, geographic restrictions, business requirements)
• Terms Violations: Your account with the third-party provider was suspended, banned, or terminated for violating their terms of service
• User Error: You incorrectly applied the code, failed to follow redemption instructions, or made mistakes during the redemption process
• Dissatisfaction: You are dissatisfied with the third-party service, features, or quality (this is outside our control)
• Buyer's Remorse: You simply changed your mind after purchasing
• Failure to Use: You received the product but did not attempt to redeem it
• Delayed Redemption: You waited too long to redeem the offer and it expired or terms changed
• Policy Violations: You violated our Terms of Service, including unauthorized resale, sharing, or fraudulent activity
• Spam/Junk Folder: The product was delivered to your spam or junk email folder (it is your responsibility to check these folders)

4. How to Request a Refund

To request a refund, follow these steps:

• Send an email to support@stackedperks.com with "Refund Request" in the subject line
• Include your order number, purchase date, and email address used for purchase
• Provide a detailed explanation of why you believe you are eligible for a refund
• Include any supporting documentation (screenshots of error messages, correspondence with third-party provider, etc.)

Refund requests must be submitted within 30 days of the purchase date. Requests submitted after 30 days will not be considered.

5. Refund Review Process

Upon receiving your refund request, we will:

• Acknowledge receipt of your request within 2 business days
• Review your request and verify the information provided
• Investigate the issue, which may include contacting the third-party provider
• Provide a decision within 7-10 business days of receiving your complete request

We reserve the right to request additional information or documentation to verify your claim. Failure to provide requested information within 7 days may result in denial of your refund request.

6. Refund Processing

If your refund request is approved:

• Refunds will be processed to the original payment method used for purchase
• Processing time is typically 5-10 business days from approval
• Depending on your financial institution, it may take an additional 3-5 business days for the refund to appear in your account
• You will receive an email confirmation once the refund has been processed

Important: You are responsible for any currency conversion fees, international transaction fees, or other charges imposed by your bank or payment provider. We cannot refund third-party fees.

7. Partial Refunds

In certain cases, we may offer a partial refund or alternative resolution, such as:

• Store credit for future purchases
• Replacement of the product with an equivalent or alternative offer
• Partial refund if the product was partially used or redeemed

Acceptance of a partial refund or alternative resolution is at your sole discretion.

8. Fraudulent Refund Requests

Submitting false or fraudulent refund requests is a violation of our Terms of Service and may result in:

• Immediate denial of the refund request
• Permanent ban from the Service
• Forfeiture of all purchased products without refund
• Legal action to recover damages
• Reporting to payment processors and fraud prevention agencies

We reserve the right to investigate suspicious refund requests and work with payment processors to prevent fraudulent chargebacks.

9. Chargebacks

Before initiating a chargeback with your bank or credit card company, we strongly encourage you to contact us first at support@stackedperks.com to resolve the issue directly.

If you initiate a chargeback without contacting us:

• Your account will be immediately suspended
• You will lose access to all purchased products
• We will dispute the chargeback with evidence of product delivery
• You may be permanently banned from using the Service

Chargebacks incur significant processing fees and administrative costs. If a chargeback is reversed in our favor, you will not be entitled to any refund or product access.

10. Third-Party Payment Disputes

If you used a third-party payment method (e.g., PayPal, digital wallets), their dispute resolution policies may also apply. We recommend reviewing their policies before initiating a dispute.

We will cooperate with legitimate payment disputes and provide evidence of product delivery and service terms.

11. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the Website. Your purchase of products after changes are posted constitutes acceptance of the revised policy.

The version of the Refund Policy in effect at the time of your purchase governs your transaction.

12. Contact Information

For refund requests, questions, or concerns, please contact us:

Email: support@stackedperks.com

Address:
1151 Walker Rd Ste 100
PMB 347
Dover, DE 19904